Shipping Policy
How Emfizo dispatches, delivers and tracks UK orders.
Where we ship
We currently ship to addresses within the United Kingdom. All prices are shown in pounds sterling (GBP).
Delivery cost
Tracked UK delivery is included free on every order. Any applicable taxes and charges are confirmed at checkout.
Dispatch and delivery times
Orders are picked and dispatched on working days (Monday to Friday, excluding UK public holidays). Estimated delivery window: [delivery estimate — to be supplied by Emfizo]. The exact estimate is shown at checkout and confirmed in your dispatch email.
Tracking
Every order is sent on a tracked service. When your parcel leaves our warehouse we email you a tracking link. You can also use our Track Order page or email us for help.
Delays
Occasionally carriers experience delays outside our control (weather, strikes, peak periods). If your order has not arrived within the estimated window, contact support@emfizo.com and we will chase it with the carrier.
Incorrect addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Damaged or missing parcels
If your parcel arrives damaged or items are missing, contact us within 14 days of delivery with photos where possible and we will resolve it.
Emfizo 5-in-1 Lumbar Comfort Belt is intended for general comfort and support. It is not intended to diagnose, treat, cure or prevent any medical condition. Consult a qualified healthcare professional before use if you have an existing condition, have recently had surgery, are pregnant, use an implanted electronic device or are unsure whether the product is suitable for you.